Privacy Policy

Manager and its contact information

Personal data processing manager: SIA Lotos Pharma, single registration No.40103638962, legal address: Pernavas street 1-39, Riga, LV-1012.

Our contact information for issues related to the personal data processing: You can ask questions about the personal data processing using this contact information or by visiting us at our legal address.

By using the services of our online store and purchasing goods, you agree to the processing and storage of your personal data.

SIA Lotos Pharma (hereinafter – “we”, “us”, “our”) undertakes to process only the personal data necessary for the performance of our commercial activity, fulfilment of regulatory enactments and contractual obligations, as well as for ensuring legitimate interests. We process your personal data in accordance with applicable data protection laws, including the European Union (EU) General Data Protection Regulation and other legislation governing the processing and protection of personal data.

We have taken the necessary technical and organizational measures to ensure the security of personal data, which ensures the protection of your personal data from accidental disclosure, alteration, or other illegal data processing.

Purposes of personal data processing

In order to identify you as a buyer and recipient of goods, issue an invoice, ensure delivery of goods and fulfil other obligations arising from the concluded Contract, we process your name, surname, telephone number, e-mail address, residential address and billing information.

In order to send you transaction and administrative communication materials, such as a purchase confirmation, a reminder of an incomplete purchase, or detailed information about the delivery of the goods, we process your name, surname and e-mail.

In order to provide answers to your questions by filling in the communication section of our website, to contact our staff directly by phone or electronically, we process the personal data you voluntarily provide – name, surname, telephone number and e-mail address, as well as other information provided. Your personal data will only be used to contact you and answer your questions, comments, or suggestions.

In order to send promotional materials, discounts or other special offers based on your interests, to which you have given your consent, we process your name, e-mail address, telephone number, purchase and website visit history information. You can unsubscribe from receiving such messages at any time by sending e-mail to or by calling our information phone +371 24246799.

To participate in lotteries and competitions for goods and services, we process your name, surname, e-mail and telephone number. By expressing consent to participate in lotteries and contests, you agree to the processing of your personal data.

Personal data storage period

We will store your personal data for as long as necessary to achieve mentioned processing purposes unless the longer storage is specified or permitted by applicable regulatory enactments.

Personal data transfer

We may share your personal data within the SIA Lotos Pharma group.

In order to fulfil our obligations, we may transfer your personal data to business partners, data processors who perform the necessary data processing on our behalf, such as IT infrastructure developer and maintainer, marketing agencies, courier services, etc. These companies are required by law and our cooperation agreement to protect your personal data and to process it only in accordance with our stated purposes.

Upon request, we may transfer your personal data to government and law enforcement authorities to defend our legal interests, if necessary, by executing, filing, and defending legal claims.

Your rights regarding the processing of personal data

In accordance with the General Data Protection Regulation and the legislation of the Republic of Latvia, you have the right to:

1) access your personal data and receive information regarding its processing;

2) request to correct incorrect, inaccurate, or incomplete personal data, or to correct them yourself by logging in to your profile;

3) delete your personal data (“to be forgotten”), except in cases where the law requires us to keep the data;

4) revoke the previously given consent to data processing;

5) restrict the processing of your data – the right to request us to temporarily stop processing all your personal data;

7) address to the Data State Inspectorate.

You can submit the request for the exercise of your rights by filling in the form in person at our office at 16 Plienciema Street, Marupe, LV-2167, presenting an identity document (passport or ID card), or by sending the request electronically using a secure electronic signature.

We may amend the Privacy Policy at any time without notice. The amendments take effect after their publication on the website. You are responsible for the periodic review of this Privacy Policy to ensure that you are aware of the changes.

The last change to the privacy policy was made on May 1, 2020.

E-mail receipt

You most often received e-mails sent by the online store, as we want to use our legitimate right to offer goods to our customers and potential customers. Of course, everyone who has otherwise expressed a wish to receive news by e-mail also receives it.

We send emails about the forgotten items in the shopping cart in accordance with our legitimate right to sell the goods to potential customers for which he showed interest.

The reason for receiving the news e-mail is the previous order made in the online store and in accordance with Article 9 of the effective Law on Information Society Services:

A service provider who has obtained e-mail addresses from service recipients within the commercial transactions may use them for other commercial notifications if:

1) commercial notifications are sent about similar goods or services of the service provider;
2) the service recipient has not initially objected to the further use of the electronic mail address;
3) the service recipient is given a clear free opportunity (by submitting an application or sending the notice electronically) to refuse further use of the e-mail address at each subsequent receipt of the commercial communication.

If you want to unsubscribe from the list of news and campaign recipients of the online store, write to and we will remove you.

SIA "Lotos Pharma"
Reģ.nr. 40103638962
Plieņciema iela 16, Mārupe, Mārupes novads, LV-2167, Latvija