Frequently asked questions

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Questions And Answers
Products and Ingredients
Lotos Pharma is a Latvian pharmaceutical company. The products are manufactured in Latvia. The factory is located in Marupe.
The Lotos Pharma plant has been established in accordance with good manufacturing practice, which is confirmed by the obtained Good Manufacturing Practice (GMP) certificate. The products manufactured by the company meet the highest quality requirements, which is confirmed by the obtained Food Safety Management System Certificate ISO 22000.
You can get advice from a Lotos Pharna pharmacist: 1) by writing a letter to the e-mail address konsultācijas@lotos-pharma.com; 2) by calling or writing on WhatsApp. Phone number +371 29241049.
Delivery & Return Of Goods
Orders can be picked up from the online store at 16 Plieņciema Street, Mārupe. Also you can get your order through Omniva, Post Office and Express Mail.
It is possible to order goods to other countries.
Payments
The Seller shall refund to the Buyer the payments received from the Buyer, including delivery costs, if any, in connection with the return of the Goods - Delivery by Courier, within 30 days from the date the Seller receives the Return Form completed by the Buyer (decision on contract withdrawal) and when the Seller has received the Goods refused by the Buyer. The Seller shall repay the said amount to the Buyer by transferring to the Buyer’s bank account.
In cases where the payment has been declined for unknown reasons, we recommend that you try another payment method, but if it is not available, please contact us by e-mail veikals@lotos-pharma.com or call no. +371 24246799. Payment may not be accepted if you entered incorrect payment information or if there is not enough money in your account to make a payment.
Special Offers
To use a discount or gift card, enter your code in the field provided in the Shopping Cart section.
To receive information about special offers, on the first page of www.lotos-pharma.com, enter your e-mail, as well as receive news by registering as a regular customer of the Lotos Pharma online store.
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What is Lotos Pharma?

Lotos Pharma is a fast growing Latvian pharmaceutical company founded in 2013.

One of the foundations of the company's development is to follow the wishes of consumers and offer innovative pharmaceutical products that meet the highest quality requirements.

Find out more

Please Contact Us!

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SIA "Lotos Pharma"
Reģ.nr. 40103638962
Plieņciema iela 16, Mārupe, Mārupes novads, LV-2167, Latvija
office@lotos-pharma.com