Delivery & Returns

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Delivery of Goods

Free receipt in the internet store Avemed.lv - Marupe, Plienciema Street 16.

You are welcome to visit internet store on weekdays from 09:00 until 17:00.

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Delivery of goods in the territory of Latvia

Delivery type Omniva parcel machines Post Offices
Delivery charge 2 EUR 2 EUR
Free receipt Over 15 EUR Over 20 EUR
Sending the goods if the order is placed before 14:00 Same business day Same business day
Sending the goods if the order is placed after 14:00 Next business day Next business day
Delivery type Express Mail
Delivery charge 4 EUR
Free receipt Over 30 EUR
Sending the goods if the order is placed before 14:00 Same business day
Sending the goods if the order is placed after 14:00 Next business day
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Delivery of goods to other countries

Delivery type Omniva parcel machines ( delivery only to Lithuania and Estonia is possible over 20 EUR ) Post Offices ( delivery is possible over 40 EUR)
Delivery charge 3 EUR 7 EUR
Free receipt - -
Sending the goods if the order is placed before 14:00 Same business day Same business day
Sending the goods if the order is placed after 14:00 Next business day Next business day
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Right of refusal

  • The right of refusal is the right of the Buyer to refuse the Goods within 14 days from the date when the Buyer or a third party specified by the Buyer has received the Goods in accordance with the procedure for exercising the right of refusal.
  • The exercise of the right of refusal is possible if the Buyer has kept the document confirming the purchase, which must be submitted to the Seller together with the purchased Product.
  • The Buyer may exercise the right of refusal if the product has visual defects that have occurred during delivery or if the product is defective.
  • To exercise the Right of Refusal, the Buyer must notify the Seller by sending e-mail to veikals@lotos-pharma.com or by calling +371 24246799, as well as fill in the Product Return Form, which can be found at https://www.lotos-pharma.com/precu-piegade-atgriesana/. Upon receipt of the completed Return Form, the Seller notifies the Buyer that it has received the refusal, as well as informs about the decision or the date of the decision.
  • If the Buyer and the Seller agree on the return of the Goods to the Seller, then the Buyer is obliged to hand over the Goods to the Seller within 14 days after sending the Return Form to the Seller, handing them over to the online store Avemed.lv, Plienciema Street 16, Marupe, LV-2167. The Buyer shall bear the costs related to the return and delivery of the Goods.
  • The Seller shall refund to the Buyer the payments received from the Buyer, including delivery costs, if any, in connection with the return of the Goods - Delivery by Courier, within 30 days from the date the Seller receives the Return Form completed by the Buyer (decision on contract withdrawal) and when the Seller has received the Goods refused by the Buyer. The Seller shall repay the said amount to the Buyer by transferring to the Buyer’s bank account.
  • If the Seller and the Buyer have agreed on the return of the goods, the Seller is entitled to withhold the refund until the receipt of the Goods from the Buyer.

Product Return Form